How do you explain everything that could go wrong with a root canal — without the patient walking out?
Why does a signed consent form protect you far less than you think?
What should you say in the exact moment after you tell a patient the fee?
And which single word is quietly sabotaging every future conversation you have about maintenance?
This is Part 2 of our communication masterclass with Dr Zak Kara, principal dentist at Smile Stories in Bournemouth, who coaches and mentors dentists on exactly these conversations. We tackle two questions sent in by the community: how to explain risks without discouraging patients from treatment, and how to present fees — including future maintenance and complications — clearly and confidently. Expect two live role-plays (a molar root canal and a lower wisdom tooth), a respectful disagreement about whether to call people patients or clients, and the fee-presentation sequence I wish I’d had years ago, when I hated every part of talking about money.
Protrusive Dental Pearl: Could They Retell It at Home?
Measure a consultation by one question: was I understood? Not conversion, not uptake — understanding. The ethical approach tends to deliver the conversion anyway.
The practical test: when the patient gets home and someone asks “How was the dentist today?”, can they summarise in a few sentences exactly what the appointment was about and what they need to do next? If not, the explanation isn’t finished — however thorough it felt from your side of the chair. That clarity is a skill, and it gets built deliberately.
What You’ll Take From This Episode
- Six moves for explaining risk — how to make every risk proportionate, personal and paired with your plan to reduce it.
- A root canal consent, live — plain-English wording, an honest success rate, and the analogy that makes recovery make sense.
- Common vs rare risks — when a risk deserves a sentence and when it deserves a diagram.
- The fee presentation sequence — seven steps from the reason to the objection, and why the pause matters most.
- Words to ban — why fees beat prices and costs, and what to say instead of “permanent.”
- Maintenance without the awkwardness — setting shared responsibility up front so “redo it for free” never comes up.
Highlights of This Episode
00:00 TEASER
00:48 How to Explain Risks and Fees to Dental Patients
04:10 The Biggest Lever in Dental Communication
06:53 How to Attract the Right Patients to Your Chair
14:29 What Makes a Super Associate?
19:58 How to Explain Treatment Risks Without Scaring Patients
26:22 Root Canal Consent: A Live Role-Play
33:59 Using Analogies to Explain Occlusion and TMD Risk
36:08 Wisdom Tooth Consent: Common vs Rare Risks
41:07 Why Consent Is a Process, Not a Signature
45:45 Midroll
51:34 Patients or Clients? What to Call the People You Treat
55:12 How to Present Dental Fees With Confidence
59:08 A Simple Framework for Presenting Fees
1:12:05 When to Discuss Treatment Alternatives
1:14:45 Why You Should Never Say “Permanent Crown”
1:20:15 A Communication Course for Dentists
1:20:51 OUTRO
From the Guest
Dr Zak Kara is principal dentist at Smile Stories in Bournemouth, and coaches and mentors dentists and their teams in communication. His communication course, developed with Protrusive, teaches from real consultation videos — filmed with patients’ permission — broken down play by play: what he said, why, and why he paused where he did.
Pre-order the communication course here:
👉 protrusive.co.uk/conversations
Once the course is out, you’ll also get access to a 90-day accountability group with Zak and me, and the full course in podcast format for your commute.
Want more?
If you enjoyed this episode, check out: Presenting Treatment Plans the Comprehensive Way – PDP048
Tags
#PDPMainEpisodes #Communication
Listen, Subscribe, Earn CPD
Listen: Subscribe to the Protrusive Dental Podcast on Spotify, Apple Podcasts, or YouTube.
This episode is eligible for 1.25 CE credit via the quiz on Protrusive Guidance.
This episode meets GDC Outcome A.
AGD Subject Code: 550 Practice Management and Human Relations.
Aim & Learning Outcomes
Aim: To improve how dental practitioners communicate treatment risks, fees and long-term maintenance, so that patients make informed, genuinely consensual decisions without being frightened or overwhelmed.
Learning Outcomes — by the end of this episode, dentists will be able to:
- Explain treatment risks in proportion to the individual patient’s clinical situation, using plain language, relatable analogy and a stated plan to mitigate each risk.
- Apply a structured sequence for presenting treatment fees that links the recommendation to the patient’s own goals and responds to objections without coercion.
- Describe how consent is developed across multiple touchpoints, including discussion of alternatives, shared maintenance responsibilities and checks of patient understanding.
Continuing Education Information
This activity may be eligible for continuing education credit through Protrusive Guidance. Participants must complete the associated quiz inside Protrusive Guidance to obtain a CPD/CE certificate.
Cost:
Access to this CE activity is included with an active Protrusive Guidance membership. Current membership pricing is available at www.protrusive.app.
Cancellation & Refund Policy:
Memberships may be cancelled at any time. Access to CE activities remains active until the end of the current billing cycle. Subscription charges are non-refundable once processed. Full details are available at www.protrusive.app.
Delivery: Self-instruction (online) · Location: Online
Contact: manager@protrusive.co.uk
