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Heated confrontations with patients are never fun. Nobody likes to argue, and no Dentist likes being pressured or micro-managed by patients! In this episode we cover a lot of communication gems with Dr Vy Phan that will definitely allow you to remain calm and be effective the next time you face a ‘difficult’ patient (you know who I mean!)
The Protrusive Dental Pearl: Never to say ‘No’ to patients. Instead, be tactful by pitching it and phrasing it in a different way – you are still saying ‘No’ but in a much less harsh and patient-friendly way. I give some concrete examples in this episode.
“One of the ways of gaining patient trust is education – there’s a breakdown of communication often when the patients don’t trust you and they’re not educated enough” Dr Vy Phan
This is the IntraOral Camera I was telling you about – inexpensive, high quality and a modern day necessity in my opinion. Available on Amazon
In this episode we discussed:
- Big Challenges young Dentists might face in terms of patient interactions and communications 10:30
- When to consider dismissing a ‘difficult patient’ 20:20
- Advice to young dentists when a patient questions the level of experience based on age/appearance/sex 31:08
- The ‘My Way or The Highway Approach’ 38:04
- Communication gems with Difficult Patients 46:16
- How to Write a dismissal letter to difficult patients 49:54
- Handling Patients who continually ask for discounts 59:41
Check out Dr. Vy Phan on Instagram!
If you enjoyed this, you will of course love Think Comprehensive – Communication Gems with Zak Kara
Continuing Education Information
This activity may be eligible for continuing education credit through Protrusive Guidance. Participants must complete the associated quiz inside Protrusive Guidance to obtain CPD certification.
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