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Picture this: your patient is beaming with joy over her new veneers, giving high-fives and 5-star Facebook reviews! The next thing you know, she calls the practice demanding the removal of her veneers because her boyfriend claims she now looks like a horse (tip #1 – ditch the boyfriend!)
In this episode I’m joined by Dr. Daniel Cattell and Dr. Neel Jaiswal on how to navigate such a situation. While we hope it’s not a common occurrence, we discuss the importance of consent protocols and thorough communication in hopes to avoid such scenarios. And in case things take an unexpected turn, know the right time to reach out to your indemnity company, and how to smooth out the bumps.
Protrusive Dental Pearl
Quick and Easy Smile Preview App
Download the ‘AirBrush’ app on iOS or Android which uses AI to produce a quick and surprisingly useful Smile design preview. Obviously, use it with caution!
Looking for a fresh indemnity quote? Visit www.protrusive.co.uk/insurance for an exclusive £100 off with PDI, and see how much you can save by shifting away from conventional indemnity agreements. For some informal advice, email Dr. Jaiswal at neel@professionaldentalindemnity.co.uk, or connect with him on Facebook.
Check out Dr. Cattell on Instagram @gentledentistrybournemouth, and Dr. Jaiswal @drneeljaiswal
Jaz mentioned he uses DAN audio for his note taking for TMD and new patients – check out www.dentalaudionotes.com.
Need to Read it? Check out the Full Episode Transcript below!
Highlights of the episode:
00:00 Intro
01:34 The Protrusive Dental Pearl
04:15 Dr. Daniel Cattell
06:23 Dr. Neel Jaiswal
08:27 The scenario
10:22 Smile previews
14:06 The preparation appointment
15:45 Temporaries
23:00 Consent forms
25:06 Cement protocol
25:28 Further clinical tips
31:48 Addressing patient concerns
38:46 Professional Dental Indemnity
40:04 Mentorship
43:04 Addressing patient concerns
45:44 Getting support
48:54 Job satisfaction
51:58 Outro
If you liked this episode, you will also like GF019 – Indemnity vs Insurance
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Continuing Education Information
This activity may be eligible for continuing education credit through Protrusive Guidance. Participants must complete the associated quiz inside Protrusive Guidance to obtain CPD certification.
Cost:
Access to this CE activity is included with an active Protrusive Guidance membership. Current membership pricing is available at
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Cancellation & Refund Policy:
Memberships may be cancelled at any time. Access to CE activities remains active until the end of the current billing cycle. Subscription charges are non-refundable once processed. Full details are available at
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